Thursday, March 06, 2014

"You had one job!"

This is the week of FAIL on the part of the usual suspects: insurance companies, medical providers, homeowners association. Stress bombs, baby.

I don't mind it when people who make mistakes apologize and fix them. I'll settle for just fixing things without an apology. But that is not the track record with these actors. Instead, it seems that I am supposed to clean up after their messes, while remaining calm and cheerful. This is difficult for me when these communications trigger my symptoms. I find it especially  hard to handle communication with people who don't respond to any of my phone or email messages, unless I call daily for a week.  When I feel my anxiety level rising, with the jolts of adrenaline fear causing intestinal distress and trouble breathing,  I do my best to try not to slide into a hypomanic episode, or a full-blown panic attack, or some combination of the two. The moment when I am trying to fall asleep is the worst time; I have trouble breathing and feel as if I am going to die because I can't breathe. It is terrifying. I have a few strategies to try to interrupt this physical panic response.   Humor helps, a little bit.   ("...You had ONE JOB" was a line from one of the Ocean's 11 movies that got turned into a meme.) 

I can't get tax return done because the property management company has provided incorrect documentation to my accountant.


The evil Insurance company that (mis)handles my employers long-term disability seems to have lost my file, all the material going back to last October. Or maybe not--I can't tell, since the *new* claim manager is not responding to my daily voice-mails asking for clarification. I am trying so hard not to freak out because this person told me on the phone that she couldn't find anything after October, then sent me  the usual vaguely threatening/shaming form letter saying it is MY responsibility to get them all the documents they are asking the doctors for, but without telling me what or when.



The hospital where I had been going for day treatment for the past four months and one of the many medical insurance companies that is involved in the billing are having some kind of spat over how to code their bills, which resulted in me getting over-billed for Day Treatment program to the tune of thousands of dollars. This issue had, supposedly, been corrected, but then it started happening again. I finally reached a billing person, after four days of leaving messages, waiting on hold, talking to people who couldn't help me, the usual. She assures me that the new error will being corrected, yay! but I have some trust issues with this particular hospital, so I am still anxious.



I'm doing my best. It's not always good enough.


2 comments:

English Rider said...

I didn't know it was quoted in a movie, but it is one of my pet peeves when someone doesn't fulfill their one task in life. So many multi-taskers achieve so much in comparison. My only rationale that calms me is to remind myself that they're not being paid to be brain surgeons (thank God!).

momo said...

I can't tell if it is incompetence or malice on the part of the insurance companies, but it does not matter as the effect is the same >:(